Novel Delights is a coffee shop/bookstore/gift shop located in downtown Omak, Washington.
of a new kind; different from anything seen or known before: a novel idea.
a high degree of pleasure or enjoyment; joy; rapture: She takes great delight in her job.
something that gives great pleasure: The dance was a delight to see.
The first time I went there I was impressed with the barista, Debbie and her friendliness and customer service. What I have found since that day about six weeks ago, is that the Okanogan Valley in Washington seems to be filled with friendly people. Friendly people are a delight!
On another visit I met the owner, Jody and she was very helpful in searching for a book for me, A Wrinkle in Time. I asked her about her coffee from Ravens Brew and she told me how when they opened the coffee shop 13 years ago, she and her daughter, Roni did a lot of research and sampling before they chose that brand.
Jody showed me the posters for each roast and we both laughed about the humor in the names and marketing they use. The house roast at Novel Delights is Wicked Wolf – “Grannie’s Gone but the Coffee’s On.” Not only is the coffee great, but it makes me smile and want to try their other blends like Dharma Beans, Skookum, and Resurrection. Ravens Brew has some very creative and artistic people working for them in marketing. Love it!
Last week I ran into my favorite “Very Nice Businessman” a/k/a Brian Ellis, and he told me that when he and his wife had two drive-up coffee shops, Jody’s business partner and daughter, Roni, taught them how to make coffee. Brian and Rebecka were serving Tully’s coffee, but Roni took the time to teach them how to make coffee drinks. She taught a competitor how to do it right. Now that’s what I would consider a Novel Delight! Promoting the neighbor…this makes me wonder if that’s one, just one reason why the state of Washington is known for coffee and coffee houses – because neighbors promote and help their neighbors.
Too many times I’ve cringed when I’ve heard business people take pleasure in their neighbor’s faults, downfalls, and/or lack of customer service, thinking that it will send business there way. That’s lacking the big picture view. One bad business can destroy a community’s ability to attract travelers and tourists. Generalizations can be made that a town is unfriendly, uninviting, and even lacking cleanliness because of the impression given by just one experience at one business.
My hat’s off to Novel Delights for operating at a higher level! Hmmm…I just had a thought…maybe Jody, Roni, and Debbie drink the Dharma Beans blend. It claims to change your Karma. It might be something for people to try, or even the Resurrection Roast. Just a thought.